Privacy policy

Effective date: 2026-10-08.

Who we are. Torrey Line LLC ("we") is a network / POS assessment business in San Diego, California. Contact: hello@torreyline.com.

What this site collects. Browsing sends ordinary request information — your IP address and traffic metadata — to Cloudflare, which hosts this site. That happens for any website. Our own pages add no analytics, advertising or tracking scripts and set no cookies. Cloudflare can also inject its own analytics beacon into any site it serves; this site's content-security policy blocks that script from running, which you can confirm in your browser's console. The self-check calculates your result inside the page: your answers are not sent anywhere unless you fill in the contact form and press send. If you do send it, we receive your name, business name and email address, together with the answers and result you chose to send. The visible form asks for no phone number; the endpoint also accepts an optional phone number. Both tick-box answers travel with your enquiry into our private records, together with the date-stamped version of this notice and our terms that you agreed to, and we see them when we work it. Leaving the optional box unticked means we answer you and add you to nothing else: our outreach tool refuses that address unless we record a written reason for contacting you anyway. An enquiry that reached us before we asked the question has no answer recorded either way, and we do not read that silence as permission.

How we use what you send. To reply to you, schedule a walkthrough or assessment, and keep a record of our correspondence. Incoming messages are processed by an automated assistant that helps us draft a reply; a person reviews anything that commits to a price or a time before it is sent. Drafting that reply sends the text of your message to Anthropic, the provider of the language model we use. We do not sell personal information or share it for cross-context behavioural advertising. We disclose information to the providers described here. Three providers handle it for us: Cloudflare hosts and delivers this site, Proton carries our email, and Anthropic processes the text of a message when we use AI-assisted drafting to reply. They act on our instructions and under their own published terms, which we do not write and cannot override — so what each of them may do with what it receives is governed by its own policy as well as by us. Anthropic's terms differ between its consumer subscriptions and its commercial and API products. Until we can tell a client in writing which of those applies to their work, and what it says about retention and about training on customer content, we do not send client documentation for drafting at all. For eligible AI-assisted replies, the service receives sender information, subject and message text, with our reply template and reference material. Automated filters remove recognized credential and network-detail patterns; they may miss other formats. Do not paste network configurations, session logs, credentials or customer records into a message. For template-only replies, include the exact words "no AI" or "please reply by hand" in your subject or new message text. The intake checks those phrases before drafting and records the preference for that sender address. Other wording may not be recognized; leave confidential information out of your request. You can also email hello@torreyline.com for an operator to record or confirm the preference.

Retention. If you do not become a client, we keep your message and our correspondence for two years from the last message, then delete it. If you do, we keep the engagement's records — the survey, the configuration changes, the approvals and our correspondence — for as long as we work together and four years afterwards, and the financial records for seven years after the tax year each relates to. We keep something longer only where a legal requirement, an open tax matter or a dispute needs it, and we tell you when that ends. Backups are recovery copies, not retention copies. Copies older than 90 days are pruned automatically, with two exceptions we state rather than hide: the single most recent backup of a live system is always kept, so a failure never leaves us with nothing to restore, and anything under a legal hold stops rotating until the matter closes. Deleting correspondence and client records at the end of a period is still a manual step, and we have not yet verified it across every storage location — so treat these as the periods we work to, not as proof that every copy has already gone. Ask us and we will tell you what we actually hold. These are the periods we chose; they are not a statement that any claim has expired.

Your choices. Email hello@torreyline.com to ask what we hold about you, to correct it, or to have it deleted; we answer within 30 days. We honour "unsubscribe" on any message we send. If you write to us after opting out, a person reads it and may reply by hand; our automated replies stay off and we initiate nothing further. This site does not respond differently to browser "Do Not Track" signals because it does not track.

California residents. We publish this notice and the request route above for our business correspondents. This is not a claim that the notice establishes compliance with every privacy law. Applicable duties depend on the business, its processing and the relationship involved. Our site adds no third-party advertising or cross-site tracking scripts; the providers described above process information under their own terms. Apart from Cloudflare delivering each page to you, we do not allow other parties to collect personally identifiable information about your online activities over time and across different websites when you use this site: it loads no third-party scripts, pixels, frames, fonts or cookies.

Children. This site is for businesses and is not directed at children under 13.

Changes. We will post any change here with a new effective date. For a material change, the new policy is posted here before it takes effect, and anyone we are in correspondence with is told by email.